What Airlines Are Using Social Media
I think we all have suffered at some point in our life’s at the hands of an airline industry, whether its lost luggage or a cancelled flight. Making a complaint and getting a timely response has never been easy. Not any more! The airline industry has taken note and is now using the social web as way to communicate with it customers and deal with complaints. So the next time you have a problem with your flight, send them a Tweet or Facebook message.